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Frequently Asked Questions

How do I reach you if I have a problem or a question and I can’t find the answer here?

What if I have a problem with something I buy?

Is it safe to use my credit card?

What payment methods do you accept?

Can my order be shipped outside of the United States?

What if I want to cancel an order once it’s been placed?

How much does shipping and handling cost?

Do you charge sales tax?

How do I know if my order has shipped?

How do I reach you if I have a problem or a question and I can’t find the answer here?

We have customer service representatives available to answer all of your questions. You can reach our customer service department by e-mail, phone, fax or mail.
By e-mail: products@vtlife.com

By phone (toll free): (800) 455-3399, 8 a.m. to 9 p.m., weekdays.

By mail: Vermont Life, P.O. Box 2221, Williston, VT 05495.

You can e-mail us 24 hours a day, and we usually respond to inquiries on the following business day. You can reach a live representative on our customer service phone line Monday through Friday from 8 a.m. to 9 p.m. (and leave a message other times). If you choose to mail us a question, we’ll respond to your question within two business days after it is received.

If you are mailing, e-mailing or leaving a message, please include your name, e-mail address and phone number, and the best time and method for us to reach you.

If you are contacting us about a specific transaction, please try to include as much specific information as possible, such as transaction number and transaction date, what items were on the order and the total amount paid.

What if I have a problem with something I buy?

Simply put, we want you to be happy with your purchase.

If for any reason you are not satisfied with an item you purchase, just return it within 60 days of the date it was shipped to you for a refund of the item’s purchase price.

We will make an exchange or refund the full purchase amount (including any applicable sales taxes but excluding any shipping and handling fees) if an item is returned within 60 days of the date we ship the item to you. Shipping and handling will only be refunded if the problem is the result of our error.

Refunds can only be made in the original form of payment and only to the original purchaser. Recipients of a gift as designated in the ship-to address of the order may exchange items only for other items of equal or lesser value. Refunds cannot be issued to anyone other than the original purchaser.

Is it safe to use my credit card?

Shopping online with us is very secure.

All pages in the store that ask for or display personal information, including your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. Shopping online with this industry standard technology is extremely safe. You can use your Web browser to confirm you are on a secure page. (Many browsers, including Internet Explorer, display a closed lock icon to indicate that you are secure). Also, a URL that begins with “https” indicates that you are on a secure page.

If you prefer not to shop online, you are welcome to shop with us tollfree by phone by calling 1 (800) 455-3399.

What payment methods do you accept?

At this time, we accept all major credit cards. We also accept checks and money orders.

Can my order be shipped outside of the United States?

Orders can be shipped outside of the United States. We charge shipping and handling fees based on the actual shipping plus a handling charge. E-mail products@vtlife.com for more information.

What if I want to cancel an order once it’s been placed?

We try to ship every order as soon as possible, so we may or may not be able to cancel an order that you have placed before it ships to you. If you do want to change or cancel your order once it’s been placed, please contact customer service at 1 (800) 455-3399.

How much does shipping and handling cost?

To United States addresses, we charge shipping and handling fees based on the cost of the items you have ordered and offer three levels of service to meet your needs.

STANDARD SHIPPING is sent via FedEx. Orders for in-stock items usually arrive in 7-10 business days. Fees are based on the merchandise value of the order.
Order Total Charge
Up to $20 $6.00
$20.01 to $35 $8.00
$35.01 to $50 $10.00
$50.01 to $150 $14.00
$150.01 and over  FREE
RUSH SHIPPING is sent via FedEx 2nd-Day Air. Orders for in-stock items usually arrive in 2-3 business days. Fees are based on the merchandise value of the order.
Order Total Charge
up to $19.99 $15.50
$20.00 to $34.99 $17.50
$35.00 to $49.99 $19.50
$50.00 and up $23.50
NEXT-DAY SHIPPING is sent via FedEx Standard Overnight (Delivery by 3 p.m.). Orders for in-stock items ordered by noontime on a business day usually arrive in 1-2 business days. Fees are based on the merchandise value of the order.
Order Total Charge
Up to $19.99 $29.95
$20.00 to $39.99 $32.95
$40.00 to $59.99 $35.95
$60.00 to $79.99 $38.95
$80.00 to $99.99 $41.95
$100.00 to $199.99 $46.95
$200.00 to $399.99 $92.95
$400.00 to $599.99 $99.95
$600.00 to $999.99 $115.95
$1,000.00 and up $130.95
CANADA STANDARD SHIPPING Ships via FedEx Ground Canada. Orders on in-stock items usually take 7-10 business days. Duties, fees, and taxes by Canadian Customs could cost up to $20 per package. Fees are based on the merchandise value of the order.
Order Total Charge
Up to $19.99 $7.95
$20.00 to $39.99 $12.95
$40.00 to $59.99 $17.95
$60.00 to $79.99 $22.95
$80.00 to $99.99 $27.95
$100.00 to $199.99 $37.95
$200.00 to $399.99 $59.95
$400.00 to $599.99 $79.95
$600.00 to $999.99 $99.95
$1,000.00 and up $124.95
INTERNATIONAL STANDARD SHIPPING Ships via USPS First-Class Mail International. Orders on in-stock items usually take 3-7 weeks. Duties, fees, and taxes by customs could cost up to $20 per package. Fees are based on the merchandise value of the order. For Expedited shipping, e-mail products@vtlife.com.
Order Total Charge
Up to $19.99 $16.00
$20.00 to $39.99 $18.00
$40.00 to $59.99 $20.00
$60.00 to $79.99 $25.00
$80.00 to $99.99 $30.00
$100.00 to $199.99 $50.00
$200.00 to $399.99 $75.00
$400.00 to $599.99 $100.00
$600.00 to $999.99 $150.00
$1,000.00 and up $200.00

Please note that RUSH and NEXT-DAY shipping are not available for deliveries to P.O. box addresses. If you need your order sent to a P.O. Box, please select STANDARD SHIPPING.

Do you charge sales tax?

We are required to collect sales tax on orders shipping to the state of Vermont.

How do I know if my order has shipped?

When you place an order online, you’ll get an e-mail confirming your order with item availability and an expected ship date. Then you’ll get another e-mail when the order is actually shipped that will include a delivery service confirmation number.